To better assist you, below are some fast answers to common questions and concerns.

ABOUT US

YOUR ORDER

FAQ

 
 
   

About Us

Jessica Casey Designs started as a collaboration of two good friends raising small children attempting to find a creative outlet for their artistic talents ... the children are grown, we've moved apart, and, like the Phoenix, the business rises ...

Much of my life has been devoted to some form of fiber artistry as a quilter and handweaver. A life-altering back injury sent the looms to the attic, so I dug out the fabric and started quilting again. And, I found a much cherished box of beads under the bed that started the creative juices running.

Years ago my best friend and college roommate, Carol, never let me out without eyeliner ... today I never go out without jewelry. It finishes the outfit, defines the look, and adds a level of sophistication and beauty. My jewelry is designed to appeal to all ages ... I love color...gemstones...crystals...lampworked beads...pearls...enjoy!

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Contact Us

You can contact me with any questions or feedback at rachel@jessicacaseydesigns.com or
by phone at 908-918-9248, or
fax at 908-517-9039.
Please call between 9am and 5pm Monday through Friday – email anytime!

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Custom Design

I love creating special designs for any occasion. If you need something for a birthday, special event, wedding, etc. please contact me so we can discuss your special creation. I love a challenge! Keep in mind that all custom design orders are final. You will be kept in the creative loop through photos and emails before receipt of your order.

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Ordering and Payment

Once you pick out the items you like click “Add to Cart”. When you’re ready, go to Checkout and enter your payment and shipping information.

Orders are placed through our secure online shopping cart linked to Paypal, a secure method of using your credit or debit card. Your information will not be seen by us, only by the Paypal account. If you prefer to use a check or money order you must first email your order and funds must clear before shipping. All New Jersey residents must pay a 7% sales tax.

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Shipping

We want you to enjoy stress free purchasing. All orders ship for free within the continental U.S. All items are shipped first class with delivery confirmation via USPS in the continental United States. All items will be shipped within 4-6 business days of receipt of the order. Special and custom orders will be shipped out within 7 days of payment clearance. You will receive an email notification on the day of shipment. Please allow up to 10 days for delivery. Please make sure you have supplied the correct shipping address, email address, and telephone number.

International shipping will be sent USPS Global Priority. Any shipping fees including customs fees, import duties, or taxes levied by the receiving country are the buyer’s responsibility.

If you need a different method of shipping please notify Jessica Casey Designs when ordering via email. Unfortunately we cannot be responsible for items lost or damaged in transit.

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Returns

We hope you never have one, but we want you to be completely happy with your purchase. We will accept the return of the item for store credit or exchange within 14 days of receiving your shipment from Jessica Casey Designs. Unfortunately we cannot accept return of custom orders unless defective. Please contact us at rachel@jessicacaseydesigns.com with any questions before purchase.

If you need to return an item please first notify us via email requesting a return authorization. We will need the reason for the return and how to contact you. We cannot accept returns without contact from you first. Make sure you notify us within 14 days of receipt of your item.

Please carefully package and insure the item for shipping. Jessica Casey Designs cannot accept merchandise that is damaged or broken in shipping, nor can Jessica Casey Designs accept responsibility for uninsured items that are lost in shipping.

Postage or shipping costs are non-refundable.

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Privacy Policy

The personal information and email address you provide Jessica Casey Designs will be used only to process your order, reply to your questions, or send you new updates. It will never be shared with any other person or company for any reason without your permission.

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Sold Items

If you see something that has been sold that you like please email me – while I can’t promise the exact design I can make a similar piece to your liking. If you see a design you would like in a different color, or with a different gemstone send me an email and I will let you know if it can be made, how long it will take to complete, and the cost.

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Jewelry Care

Handcrafted jewelry pieces need the same level of care as any other fine jewelry. Gemstones have different care needs depending on their hardness, but all should be kept in a clean, dust and lint free environment and laid flat. Sterling silver and gold may be kept sealed in individual bags to help prevent tarnish, or stored in anti-tarnish paper.

Pearls do not like perfume, hair spray, or body oils…..please keep them clean, put them on last before you leave, and gently wipe them with a soft cloth when you take them off. Do not use jewelry cleaner on them. Chlorine, salt water, and sunscreen do not mix with any jewelry.

Soap and water is the preferred method of cleaning as most gemstones are insulted when cleaned with commercial cleaners. If needed, a soft toothbrush may be used. Ultrasonic cleaners are not gemstone friendly for the most part. All jewelry likes the touch of a soft lint-free cloth.

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Bicone – a ‘diamond’ shape formed by two cones base to base with points at either end

Corrugated beads – beads with texture resembling corduroy

Filigree – lace- like gold or silver ornamental work

Lampworked beads – glass beads made by winding molten glass on a rod and creating designs with other colors

Lobster claw clasps resemble a lobster claw. This is a type of Trigger Clasp where the lobster shaped part of the clasp uses a lever and spring to open and close the clasp.

Millefiori – Italian for ‘1000 flowers’ – made by fusing several glass rods arranged so that the cross section makes a flower or pattern

Post earrings have a straight post at the back that goes through the ear. Earring backs are needed to keep the earring from falling out.

Rondelles – ‘squashed’ round beads that look rounded on the outside and flattened.

Toggle clasps have two parts – a bar and a loop. The bar is placed through the loop and rests on it to keep it from coming apart.

Trigger clasps utilize a lever and spring to open and close the arm of the clasp, just like lobster claw clasps.

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